Better conversations. Stronger teams.

Inside the practice-led approach of the Difficult Conversations Lab.

Prepare the conversation

Difficult Conversations Lab starts with preparation and outcome framing. Separating facts from assumptions, regulating emotions, listening and questioning are part of its possible journey.

Practise before the stakes are real

Assertive language, feedback, disagreement and boundaries are explored through role-play rounds. Observation rubrics and feedback make practice more specific to the conversation being developed.

Connect the lab to the workplace

An action plan supports transfer from the exercise to a real situation. Scenarios and learning objectives are tailored to the organisation, audience and challenge; scope and measures are agreed through discovery.

Adapted from ENLIGHTEN’s Programs & Performance Solutions guide. Programme scope is tailored after discovery.